Refund and cancellation
Requests are reviewed using the account and service context
This page explains how to request cancellation or refund review, the information that helps, and why outcomes depend on the account, service use, issue, and surrounding circumstances.
Effective: 17 July 2026
Cancellation requests
Send a cancellation request through the Contact page or by email. Include the email associated with the request and enough plan information to identify it. Do not publish account fields.
Refund review
Refund requests are reviewed according to the account and service circumstances. Relevant factors can include the request timing, account use, the issue reported, troubleshooting already attempted, and the information available to confirm the request.
This policy does not make an unconditional promise that every request will result in a refund. Nothing in this policy is intended to limit rights that may apply under applicable law.
Information to include
- Name and contact email used for the request
- Subscription duration and connection count
- A clear description of the issue
- Device and player used when the issue concerns setup or playback
- Steps already attempted
How review works
IPTVGear may ask for additional context needed to understand the account and service situation. The response is sent through a confirmed contact channel. Avoid opening repeated requests for the same matter while a review is active.
Contact support
Use the Support Center for troubleshooting context or send the request to contact@iptvgear.live.